Customer Success Engineer

Craftingthoughtfuldigital work

Detailed-oriented engineer based in Petaling Jaya, Malaysia — building clean, functional interfaces with 4+ years of technical depth.

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Next.js·TypeScript·React·Tailwind CSS·Framer Motion·PostgreSQL·DataDog·Git·VS Code·Postman·Next.js·TypeScript·React·Tailwind CSS·Framer Motion·PostgreSQL·DataDog·Git·VS Code·Postman·
About

A developer who sweats the details

I'm Teng Tjun Ong, a Customer Success Engineer at Jumio, driving post-sales integration and ensuring successful product implementation for clients.

With 4+ years of technical background spanning frontend development and enterprise support, I bring a unique perspective — I understand not just how to build features, but how they fail, and how to prevent that.

4+Years experience
23Articles published
2Enterprises supported

Education

Full-Stack Development Course
Sigma School
Completed Oct 2024
Bachelor of Computer Science (Honours)
University Tunku Abdul Rahman
Completed May 2021

Interests

🏋️ Weightlifting🚗 Car Enthusiast📱 Gadgets⚽ Football🎮 Gaming☕ Coffee

Currently

Customer Success Engineer at Jumio · Available for freelance & collaborations

Skills

Tools of the trade

🗄️

Back-End & Database

🔭

DevOps & Monitoring

📝

Documentation

Technical WritingConfluenceSalesforce

Certifications

AWS Cloud Foundation
Amazon Web Services
Issued on 16th October 2020
Alibaba Cloud Associate (Cloud Computing)
Alibaba Cloud
Issued on 29th October 2020
ITIL Foundation Level
AXELOS
Issued May 2023
Experience

Where I've worked

Feb 2026 — Present
Jumio

Customer Success Engineer

Driving post-sales integration and ensuring successful product implementation for clients.

Post-SalesIntegrationClient SuccessImplementation
Dec 2024 — Jan 2026
Dataware Sdn Bhd

Frontend Developer

Led the modernisation of a nationwide healthcare system using modern web technologies.

ReactNext.jsTypeScriptHealthcare Tech
Nov 2022 — Jul 2024
Dassault Systèmes
🏆 Rookie of the Year 2023

User Success Engineer

Provided technical support for global logistics and supermarket chains.

Logistics SaaSEnterprise SupportDocumentation
Jun 2021 — Nov 2022
Guidewire Software

Technical Support Engineer

Provided level-2 support for customer issues and application troubleshooting.

Level-2 SupportSalesforceKnowledge Base
Projects

Selected work

📋
Web Application

This Portfolio

A performant, animated portfolio built with Next.js 15, Framer Motion, and Tailwind CSS.

Next.jsTSTailwind
GitHub →
🚀

More projects coming soon

Contact

Let's connect

Open to freelance projects, collaboration, or just a good conversation about tech, cars, or coffee.