About Me
My background, education, and interests
Professional Summary
Detailed-oriented Frontend Developer and Support Engineer with 4 years of experience in technical support. Combining both technical development expertise with strong problem-solving abilities developed in customer-facing roles.
Education
Sigma School
Full-Stack Development Course
Completed Oct 2024
Comprehensive training in modern web development technologies and practices.
University Tunku Abdul Rahman
Bachelor of Computer Science (Honours)
Completed May 2021
Focused on computer science fundamentals, software engineering, and programming.
Interests
Skills & Certifications
Technologies, tools, and professional certifications
Back-End & Database
Tools & Platform
Documentation
Certifications
AWS Cloud Foundation
Amazon Web Services
Issued on 16th October 2020
Alibaba Cloud Associate (Cloud Computing)
Alibaba Cloud
Issued on 29th October 2020
ITIL Foundation Level
AXELOS
Issued May 2023
Work Experience
My professional journey and achievements
Frontend Developer
Revamping a nationwide healthcare system using modern web technologies.
- Revamping a nationwide healthcare system by modernizing a legacy platform using Next.js, React, TypeScript, and Tailwind CSS, ensuring compliance with the latest industry standards.
- Implementing scalable and maintainable frontend architecture by creating reusable components, optimizing performance and user experience for a critical healthcare application.
- Adhering to security best practices, with self-hosted GitLab for version control due to data sensitivity.
User Success Engineer
Provided technical support for global logistics and supermarket chains.
- Worked with Global Logistics and Supermarket chains on application issues.
- Perform software triage to identify root cause utilizing proprietary tools to perform log analysis on stacktrace of the application flow.
- Ensure minimal downtime of application by acting promptly to restore services.
- Awarded with "Rookie of the Year 2023"
- Revamped the structure of the documentation tree for better navigation and structure management. Reduce the number of 168 pages to 73 pages and restructuring using ITIL management practices.
Technical Support Engineer
Provided level-2 support for customer issues and application troubleshooting.
- Served as level-2 support to troubleshoot and replicate customer issues to identify pain points and work towards resolution of the issue.
- Involved in OnCall shifts using PagerDuty to handle real-time incidents. Utilised logging tools such as SumoLogic and DataDog to analyse application log.
- Achieved product certification for one of the Guidewire Products, ClaimCenter.
- Maintained pages & documents on Confluence on customer information and processes.
- Assisted with customer onboarding in provisioning Guidewire products.
- Wrote 23 published articles in Salesforce to assist with customer application issues.
My Projects
A selection of my recent work and personal projects
Coming Soon
Projects in this category are currently in development. Check back later!
Get In Touch
Have a project in mind or want to chat? Feel free to reach out!